Packages are packed and shipped about twice a week on varying days.
We usually ship with PostNL. For European countries outside of the Netherlands, PostNL will transfer the package to a local delivery company which will bring it to your door. You can always request a UPS or DHL Express upgrade, but extra charges will come along with this upgrade. In the following document you can find the transit times from PostNL.
Search for your country and then look under the "Parcels with Track and Trace" column.
To some countries we also allow you a premium shipping option with DHL Express, with which the package will arrive within 1 week.
If we have questions about the order you placed, such as about fulfilling your special request, we will try to contact you right away. If we are unable to reach you, your order may be delayed.
Would you for one reason or another prefer that we send your package with another carrier? Please contact us as soon as possible before or after placing your order.
For additional questions, don't hesitate to contact me through the chat!
Do you have questions about your order regarding delivery? Contact us via firstname.lastname@example.org or call us on +316 48 26 08 15
Reflection time / return
Right of withdrawal You have the right to withdraw from the contract within 14 days without stating reasons.
The withdrawal period expires 14 days after delivery. To exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract by means of an unambiguous statement (e.g. in writing by post or e-mail). You can use the attached model withdrawal form, but you are not obliged to do so. To comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of the revocation If you revoke the agreement, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a method of delivery other than the cheapest standard delivery offered by us, without delay and in in any case no later than 14 days after we have been informed of your decision to withdraw from the contract, we will refund you using the same payment method with which you made the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged for such reimbursement.
Pay attention: The reflection period does not apply to products that you buy on the street, at home or during day trips for less than 50 euros.
This ken features: - Hybrid2 Shape - Birch / Wenge / Ash / Hickory Splice Ken - Larger Balance Hole - 2 x 15 Finger String - 1 x Spinner Bead - Cereal Kendama Stickers - Upsized Kendama Bag