Shipping & Delivery
What can you expect?
Kendama Senses processes the orders on Mondays, Wednesdays and Fridays. We ship the packages from our headquarters in Zwolle, the Netherlands.
If I have questions about your order (such as a weight that's different than you requested), I will try to contact you to fix and upgrade your order immidiately. If I cannot contact you right away, the order may be delayed until the next order processing day.
Usually I ship with PostNL.
Would you for one reason or another prefer that we send your package with another carrier? Please contact us as soon as possible before or after placing your order.
Shipping cost table
|Location||Carrier||Default shipping cost||Shipping discount||Free delivery from|
|Austria||PostNL||12.50€||5€ from 75€||120€|
|Denmark||PostNL||14€||8€ from 80€||150€|
|Malta||DHL Express||42€||24.50€ with PostNL and 25€ with DHL Express from 150€ order value||-|
|-||PostNL Free from 200€|
|Europe||DPD/DHL||19€||9.50€ from 100€ order value||200€|
|DHL Express 20€ from 250€ order value||-|
|Japan||DHL Express||56€||31€ with PostNL||-|
|Rest of the World||
|DHL Express 25€ from 250€ order value||-|
For questions about your order:
Do you have questions about your order regarding delivery? Contact us via email@example.com or call us on +316 48 26 08 15
Reflection time / return
Right of withdrawal
You have the right to withdraw from the contract within 14 days without stating reasons.
The withdrawal period expires 14 days after delivery.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract by means of an unambiguous statement (e.g. in writing by post or e-mail). You can use the attached model withdrawal form, but you are not obliged to do so.
To comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of the revocation
If you revoke the agreement, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a method of delivery other than the cheapest standard delivery offered by us, without delay and in in any case no later than 14 days after we have been informed of your decision to withdraw from the contract, we will refund you using the same payment method with which you made the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged for such reimbursement.
The reflection period does not apply to products that you buy on the street, at home or during day trips for less than 50 euros.